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Basic |
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Where is your showroom and copy center? |
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What kind of copiers do you sell? |
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What are your business hours? |
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Someone called and said they were from Freestate and want to sell us toner. Do they work with you? |
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Technical |
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My copies seem light, should I add toner? |
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I get a line down every page that is copied. Is there anything I can do? |
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My copier displays a message "call for service C-240", what should I do? |
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My copies are crooked. Is there anything I can do? |
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My copier is jammed but I can not find any paper inside. What can I do? |
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Whenever I try to scan back to my PC the copier says "unable to connect, see network administrator".
Is there anything
I can do? |
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Sales & Leasing |
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I received an invoice from the leasing company that includes a $10.00 charge for insurance. Is this correct? |
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What is better, a Fair Market Value (FMV) or a dollar buy-out lease? |
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Will the leasing company remind us at the end of the lease with our options? |
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Basic |
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Where is your showroom and copy center? |
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We are located right off route 355 in Gaithersburg. The cross street is Game Preserve Road. If you know the area, we are a mile north of the Costco. |
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What kind of copiers do you sell? |
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We sell copiers manufactured by Kyocera. |
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What are your business hours? |
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Our office hours are Monday thru Friday 9-5. The Copy Center is also open on Saturday 10-2. Our Service department is open for our customers 7 days a week. |
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Someone called and said they were from Freestate and want to sell us toner. Do they work with you? |
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NO! Toner is included in your service agreement. Do not let anyone sell you toner. |
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Technical |
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My copies seem light, should I add toner? |
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You should only add toner if the machine indicates it requires toner. Most likely your copier needs to be cleaned. Some models require the user to perform light maintenance when replacing the toner cartridge. Check your user manual or call in for assistance. |
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I get a line down every page that is copied. Is there anything I can do? |
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Check to see if the line is there only when you use the automatic document feeder. If the line is not there when copying off the glass, check to see if there is dirt or dust build-up on the long-thin glass to the left of the main original copy glass. If debris builds up here the machine sees it as a line as the feeder scans paper past it. |
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My copier displays a message "call for service C-240", what should I do? |
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Write down the number so that when you call us we know what code we are dealing with. Try opening and closing the front door of the copier. Some codes the machine can reset and allow you to continue using the machine in a diminished capacity. If you are not set up for automatic monitoring, Call and let us know even if the code resets. |
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My copies are crooked. Is there anything I can do? |
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Check to see if the paper guides in the paper drawer are tight up against the paper. Many times we find that they have moved away from the paper allowing the page to be feed crooked. |
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My copier is jammed but I can not find any paper inside. What can I do? |
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Does you copier indicate a jam location number? Some models have special hiding places. Call in for assistance. If we can't help you over the phone we will send someone out immediately. |
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Whenever I try to scan back to my PC the copier says "unable to connect, see network administrator". Is there anything I can do? |
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Make sure the scanner file utility is running in the tool bar on the bottom right of your screen. If any new security software has been added recently, be sure that an exception allowing the copier to communicate with your PC is in place. |
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Sales & Leasing |
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I received an invoice from the leasing company that includes a $10.00 charge for insurance. Is this correct? |
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Your lease requires you to insure the equipment. You most likely already have it insured under your business insurance. Check with your insurance agent. They can send the leasing company a binder page showing the insurance coverage. If you need assistance dealing with the leasing company for any reason we would be glad to make calls on your behalf. |
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What is better, a Fair Market Value (FMV) or a dollar buy-out lease? |
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If you are going to lease, in most cases I think a FMV lease leaves you with more options. A FMV lease will be less money per month with a high buy-out at the end of the term or you can return the equipment to the leasing company and lease a new machine. With a dollar buy-out lease you own the equipment at the end of the lease. It sounds good but you paid the same amount you would have paid if you opted for the FMV lease and executed the purchase option since the monthly payments are so much higher for the dollar buy-out lease. With color technology you most likely will not want to own the equipment after 36 or 48 months since the technology is changing so fast. With a FMV lease you have the option to return the equipment. With a dollar buy-out there is no decision to be made. |
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Will the leasing company remind us at the end of the lease with our options? |
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No! In fact most leasing companies are perfectly content to just let you keep paying a monthly amount that they will now consider a rental fee. I have seen all too often companies that have continued to pay for years after the end of a lease because they did not know that they could have just purchased or returned the equipment. Many leasing companies try to make it difficult by not returning calls etc. At Freestate we track the leases and remind you of your options. |
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